Sennheiser Reviews

Would be 5 stars if they used any other courier than UPS. My package has been stuck for a week now due to "severe weather delay" meanwhile every other courier gets my packages without issue. PLEASE DONT USE UPS its an awful service for customers.

Reached out to them through email about checking the serial number of my headphones to make sure they’re legit (something they pledged to take seriously) got no response. Sent a follow up email, still no response.

Sent their ‘support’ email a simple query: no response. Sent them a polite reminder: no response. ‘Support’ clearly nonexistent

Do NOT sign up for an account on their website!! You will never be able to delete it even after contacting customer service! Unbelievable, these guys are a tech company yet barely have features that have been around since 1998?

Hard pass.

I bought 3 pairs of wireless
Headphones ,I assumed I was buying a quality product but after 2 years the ear pads covering on all three sets have disintegrated.Not something I would expect .they sent a link to buy new ones not that I want to buy more rubbish ,the pads had obviously deteriorated within in there warranty period. Not a very environmentally conscious company ,we should be getting 5 year minimum wear

I try to call them or contact them, in their response has been very slow, and compared to Bose that help me, and Sony that did help me, this company After I filled out a form has not gotten back to me in about 4 days

Great headphones, but terrible customer service. I've bought Sennheiser products before, so I bought the new Momentum 4, but a faulty pair was sent to me. After contacting the customer service, I was redirected to different companies with offices in different countries who delegate assistance to each other. No one think they were competent to accept the return request.

Ottime cuffie, ma pessimo servizio clienti. Ho già acquistato in passato prodotti Sennheiser, quindi ho acquistato le nuove Momentum 4, ma mi è stato spedito un paio difettoso. Dopo aver contattato il servizio clienti, sono stato reindirizzato a diverse società con sedi in nazioni diverse che si delegano l'un l'altra l'assistenza. Nessuna ritiene di essere quella competente ad accogliere la richiesta di reso.

The entire experience was subpar. Had issues with FedEx, driver was too lazy to deliver the package so he never did and I had to go get it at the post-office... Product (HD 450BT) came in a slightly damaged box: it didn't work in any mode other than stereo, it dropped connection every few seconds and exhibited lag when connected to my Fire TV and icing on the cake, it made static sounds at random when connected to my cellphone. I returned the headset to Sennheiser over a week ago, they received my shipment back on the 15th of Nov, still no refund and no update whatsoever, despite the fact that they claim in their emails that they process returns in 2 to 3 days. Just disappointing.

I use them products for years, gaming headsets, wireless earbuds, bought them christmas for my self and for my girlfriend, one of them had technical problems, quick and efficent warranty service. Proud to be they customer, moving from corrsair to senheisser gsp 600, turned competetive gaming diffrent level, so big shoutout for Sennheiser!

Contacting them is near impossible besides email, which either takes ages or often provides a broken link.
I have a pair of the Momentum TW2 that I bought when they were new, and very quickly had an issue with the left one no longer working. Sent it back, received the same pair back with the same problem a few months later.
Despite being within warranty after the repair, they refused to fix it without a gigantic unreasonable cost.
For such ridiculously expensive earphones, you'd think they'd have a better system.
They're incredible earphones, but pretty trash if they don't work. Don't waste your time with this company if you want reliable wireless earphones, you'll end up very disappointed and half a grand in debt - total load of bullsh*t.

Bought 2 Pairs of HD280 Pro series. Great sound when they work within 6 months the little portable Battery that plugs into the Headset plugs get real Loose then nothing but eratic sound and Scratchy noise. New battery cost as much as Headset if you can find one ! Do Not Buy This Crap ! Cord and Battery in the way all the Time. Loved the Total Wireless Setup of the RS 185's

I ordered their new Momentum 4 headphones via amazon. Got them on time, HOWEVER the headphones are useless. They have a touch sensitive pad for all the controls & you swipe to move to the next track and nothing, you try again and it puts them on hold. And so on. you try and turn the music up or down and nothing, you adjust the headphones on your head and they stop. I just don't get it.

Anyhow, I've tried contacting customer service

NOTHING.

they'll be going back to Amazon tomorrow.

I bought the Sennheiser HD 350BT Bluetooth 5.0 Wireless Headphone in December of last year. I've loved how low the battery life is, how long the signal goes, and how well they've held up to all the times I've handled them roughly :)

Great product for a good price. Thank you Sennheiser <3

I submitted to cancel my order 31 minutes after I placed it.

It said it would be 2-4 days until dispatch of the product... But they sent it the next day and have ignored all web forms and emails.

What a waste to ship it here from abroad and then back because they have no customer service.

I don't feel like this is going to be an easy process.

Absolute garbage. I have been waiting for weeks, and the three times I called, I was not provided with any information apart from the fact that they understood why it was delayed. It has been 8 whole weeks, and my product will be replaced by another one, yet it has not even been sent (while no repairs are necessary since 8 weeks and they know it!).
Avoid any Sennheiser products at all costs, or cross your fingers to not have any issues with it.